By A Web Design
Respond to a complaint while admitting fault and making an adjustment. Sample Letter #3
[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
Sample Letter #3: Respond to a complaint while admitting fault and making an adjustment
[Letter Date]
[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
I would like to extend my sincere apologies for the problem you encountered with one of our staff members. Apparently, she was supposed to arrive at your house before lunchtime yesterday for the home service arrangement, but she never arrived. This is certainly unacceptable behavior, which is why we have already questioned and penalized her for this offense.
I am sending over another staff member today. We will be slashing 20% off your total bill. I understand that this will not change what happened yesterday, but sincerely hope that this will help compensate for the stress you must have felt. Thank you for doing business with us!
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] -Optional-
cc: [Name of copy recipient] -Optional-
