[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

Sample Letter #2: Respond positively to negative feedback

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]


[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],



Our restaurant manager has forwarded your concern about the food quality to us. Thank you very much for being very honest and straightforward with your comments. While we certainly regret the fact that the food served to you did not meet our usual standards, we also appreciate the opportunity you have given us to improve. Please accept our sincerest apologies. We hope that you will continue to visit us so that we may be able to serve you better.



Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] -Optional-

cc: [Name of copy recipient] -Optional-