By A Web Design

[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

Sample Letter #4: Decline a request for a claim or adjustment

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]


[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],



I was sorry to hear that the laptop carry bag you recently purchased from All Star Computing Supplies was too small for your laptop and accessories. Unfortunately, because you purchased the bag during one of our frequent sales promotions, I am unable to offer you a refund or exchange. Our business prides itself on being able to supply quality goods at an affordable cost and clearly advertises that all items on sale can not be returned, exchanged or refunded. To offer an exchange or refund option on sale items would markedly increase the sale price.

Please find enclosed a $10.00 gift voucher in appreciation of your custom. It is redeemable at any All Star Computing Supplies store and on any item including those on sale. We look forward to being of assistance to you in the future.



Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] -Optional-

cc: [Name of copy recipient] -Optional-

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By A Web Design