By A Web Design
Explain an error you have made. Sample Letter #2
[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
Sample Letter #2: Explain an error you have made
[Letter Date]
[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
We would like to apologize for having sent the wrong laptop accessory to you. I understand you ordered two portable hard disks, but instead we sent a portable CD ROM. We are really sorry for any frustration this may have caused. The correct item has already been sent to your office address. You will receive it 5 days from the date indicated in this letter. Please return to us the portable hard disks using the prepaid pouch enclosed in the package that you will receive. Also included in the package is a gift coupon as our way of compensating for this inconvenience. Thank you for your patience.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] -Optional-
cc: [Name of copy recipient] -Optional-
