By A Web Design
Correct your own errors in a transaction. Sample Letter #1
[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
Sample Letter #1: Correct your own errors in a transaction
[Letter Date]
[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
Our apologies for the double charging on your credit card account. We did see from our system that you ordered the item only once. We have now updated our records and adjustments have also been facilitated.
Thank you for informing us immediately. That way, we could avoid the same mistake with other customers. Have a great day, and we hope to be of service to you again soon.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] -Optional-
cc: [Name of copy recipient] -Optional-
