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[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]

Sample Letter #3: Complain about a billing error

[Letter Date]

[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]


[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Dear [Recipients Name],



I purchased your discounted hamper last week as it was advertised at $69. Paying with my credit card, I have just received my latest bill which clearly shows that I have been charged $129 for the hamper. It is obvious that some sort of error has occurred. The reference number for the transaction was 789-7657, which was billed to my card on June 9. I have attached copies of my credit card bill, as well as a copy of the advert. I believe that this is enough proof to convince you to make a refund for the difference in prices.

 

I thank you in advance for looking into and resolving my problem.



Sincerely,

[Senders Name]
[Senders Title] -Optional-

[Enclosures: number] -Optional-

cc: [Name of copy recipient] -Optional-