By A Web Design
Complain about a billing error. Sample Letter #2
[Senders Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
Sample Letter #2: Complain about a billing error
[Letter Date]
[Recipients Name]
[Address line 1]
[Address line 2]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
During my attendance at your recent sales event I signed up for a credit account. I did this mainly in order to take up the option of the welcome gift. During the event I also brought one of your products for $29 using cash. This same item though has now also appeared on my credit card statement. I do not understand how this could have happened, although I hope that you can rectify this mistake right away and make my credit card transactions correct.
I have included my receipt showing the cash transaction for the item with this letter, and look forward to a speedy resolution to this issue. I would like to take this opportunity though to thank you for the welcome gift.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] -Optional-
cc: [Name of copy recipient] -Optional-
